BOOKING & PAYMENT
To make a booking, please use our online booking system or contact *EMMA Beauty* directly.
To secure your appointment, a *non-refundable and non-transferable deposit* is required. The deposit will be deducted from the total cost of your treatment.
We accept payment via:
* *PayID*
* *Bank Transfer*
* *Cash*
*Please note:* EMMA Beauty does not accept credit cards or Afterpay.
DEPOSIT POLICY
Before making a booking, please ensure that you have read and understood our booking, cancellation and deposit policies.
For the purposes of these Terms & Conditions, a *deposit* means any amount paid by a client to secure a booking, appointment, treatment or service.
The deposit amount is determined by EMMA Beauty and may be a partial payment or, where applicable, up to 100% of the treatment price.
Once a deposit has been paid and accepted, it will be treated as a deposit regardless of the amount paid or the proportion of the total treatment price.
By paying a deposit, you acknowledge and agree to EMMA Beauty’s booking, cancellation, rescheduling and deposit policies.
All deposits are *non-refundable and non-transferable*, except where otherwise required by Australian law.
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REMAINING BALANCE
Any remaining balance must be paid at the time of your appointment unless the treatment has been paid in full in advance.
Payment can be made via *PayID, Bank Transfer or Cash*.
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LATE ARRIVALS
We understand that unexpected situations can happen. However, please respect your appointment time as treatments require sufficient time to be completed safely and professionally.
If you arrive *more than 30 minutes late*, your deposit may be forfeited and your appointment may need to be cancelled or rescheduled if there is not enough time to complete your treatment without affecting the next client’s appointment.
A new deposit may be required to secure a new appointment.
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RESCHEDULING
If you need to change your appointment, please contact EMMA Beauty *at least 24 hours before your scheduled appointment*.
With at least 24 hours’ notice, your deposit may be transferred to *one alternative appointment date*.
If less than 24 hours’ notice is given, or if you do not attend your appointment, the deposit will be forfeited.
Clients who repeatedly reschedule with less than 24 hours’ notice or fail to attend appointments may be required to *pre-pay the full treatment fee* for future bookings.
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CANCELLATIONS & NO-SHOWS
If you cancel your appointment or fail to attend at any time, *100% of your deposit will be forfeited*.
Deposits cannot be transferred to another person or refunded due to cancellation or non-attendance.
We are a small business and appointment times are reserved specifically for each client. Last-minute cancellations and no-shows may prevent us from offering the appointment to another client.
Thank you for respecting our time and business.
REFUND POLICY
All treatment deposits and booking fees are *non-refundable and non-transferable*, except where a refund is required by applicable Australian consumer law.
If, following your consultation, an EMMA Beauty technician determines that a treatment is *not suitable for you and advises you not to proceed*, your deposit may be refunded or otherwise dealt with in accordance with applicable law.
Refunds are not provided simply because a client changes their mind after making a booking or paying a deposit.
HEALTH & TREATMENT SUITABILITY
Clients are responsible for providing accurate and complete information regarding their health, medical history, medications, allergies, skin conditions and any other information that may affect their suitability for a treatment.
Before booking, please ensure that you are medically and physically suitable for the treatment you are requesting.
Where appropriate, you should seek advice from your doctor, medical practitioner or other qualified healthcare professional before booking or proceeding with a treatment.
EMMA Beauty reserves the right to *decline, postpone or modify a treatment* if our technician believes that proceeding may not be appropriate or safe.
DEPOSIT & MEDICAL ADVICE
By paying a deposit, you acknowledge that you have had the opportunity to ask questions about the treatment and assess whether the treatment is suitable for you.
If you choose to seek medical advice after making a booking and subsequently decide not to proceed, the deposit remains subject to our cancellation and deposit policy, *except where otherwise required by applicable Australian law*.
EMMA Beauty cannot provide medical advice and recommends that clients seek independent professional medical advice where necessary.
CLIENT RESPONSIBILITY
Clients are responsible for reading and understanding these Terms & Conditions before making a booking and paying a deposit.
By proceeding with a booking and/or paying a deposit, you confirm that you have read, understood and agreed to these Terms & Conditions.
EMMA Beauty reserves the right to update these Terms & Conditions from time to time where reasonably necessary.
Thank you for choosing EMMA Beauty and for respecting our policies. 🤍